Refund policy
We want you to love your Comfy AF purchase! If it’s not the perfect fit, don’t worry—we’ve got you covered.
✔ 30-Day Hassle-Free Returns – Not in love? No problem! You can return your item within 30 days of receiving it.
✔ Items Must Be Unworn & Unwashed – For hygiene reasons, returned items must be in new, unworn condition with all tags attached.
CANCELING AN ORDER
If you would like to cancel or make any amendments to your order, you will need to do so within 24 hours. This is due to production of orders beginning after 24 hours. Kindly send us an email at support@comfyaf.com.
REQUESTING A RETURN
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are not satisfied with your purchase for any reason, we will be more than happy to assist you with the return.
HOW TO START A RETURN
1️⃣ Email us at support@comfyaf.com with your order number and reason for return.
2️⃣ We’ll send you a return label (if applicable) and instructions.
3️⃣ Once we receive your item, we’ll process your refund or exchange within 5-7 business days.
Please note that items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
RETURN SHIPPING
If the return is due to an error of ours, we will accept responsibility for the shipping costs related to the return.
If the return is not due to an error of ours, the buyer accepts full responsibility for shipping costs. A $6.99 return shipping fee will deducted from your refund for each return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- Full Refunds: Eligible items will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at support@comfyaf.com.
- The original shipping fee, if any, is non-refundable.
- Store Credit Option: Prefer to shop again? Choose store credit and get a bonus 10% towards your next order!
EXCEPTIONS/ NON-RETURNABLE ITEMS
❌ Final Sale Items – These steals can’t be returned.
❌ Customized or Personalized Items – Since these are made just for you, we can’t accept returns.
❌ Worn, Washed, or Damaged Items – Gotta keep it fresh!
Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.